Understand Chat Features
Learn about different chat features to respond to your customers in a more friendly way. This is what the chat field looks like in your inbox. Common Chat Elements 📄 Notes 😄 Emojis 📸 Image 📄 Notes Use Note as a self-reminder while having conversations with a customer. The customer won’t be able to view…
Manage Inbox Notifications
Customize your notification settings for a better user experience. Depending on your role in the team, you can enable notifications for — Incoming Tickets Incoming Messages Browser Alerts Go to Settings > Notification Settings to create your custom notification settings. Message Ticket Message A Message is a customer query coming from every channel. Ticket A…
Navigate the Inbox
Find out about the tiniest features of Inbox and how to use them. Empty Inbox This is what an empty inbox looks like. There are several reasons you might have an empty inbox. You don’t have many visitors. Your bots are doing a great job in resolving every query. You forgot to add a Ticket…