Connect Your Web chat
Learn how to add a website chat plugin to increase your conversion rate. You need to — An Admin on popChat. Have a fully functioning website. Use Cases of Webchat Plugin Adding the popChat webchat plugin on your website will allow you to: Add a live chat widget on your website. Create a prompt/welcome message…
Connect Your Email
Setup a email support channel on popChat Please note that email as a support channel will go live by the end of Q2 2022. You can connect your GSuite and SMTP email as support channels. Doing so would allow you to: Unite your customer support in one place, including email, social and web support. Manage…
Navigate the Inbox
Find out about the tiniest features of Inbox and how to use them. Empty Inbox This is what an empty inbox looks like. There are several reasons you might have an empty inbox. You don’t have many visitors. Your bots are doing a great job in resolving every query. You forgot to add a Ticket…
Manage Inbox Notifications
Customize your notification settings for a better user experience. Depending on your role in the team, you can enable notifications for — Incoming Tickets Incoming Messages Browser Alerts Go to Settings > Notification Settings to create your custom notification settings. Message Ticket Message A Message is a customer query coming from every channel. Ticket A…
Understand Chat Features
Learn about different chat features to respond to your customers in a more friendly way. This is what the chat field looks like in your inbox. Common Chat Elements 📄 Notes 😄 Emojis 📸 Image 📄 Notes Use Note as a self-reminder while having conversations with a customer. The customer won’t be able to view…
Manage Tickets
Learn how to assign, resolve, or tag tickets for efficient ticket management. Assign a Ticket Learn how to assign a ticket by default or manually, and reassign a ticket. Ticket Assignment Rules Any agent in the team can reply to an unassigned ticket. No other agent or chatbot can respond to a ticket while the…
Explore the Automation Tab
Understand different elements in the Automation tab to get started with chatbots. From the left panel, go to the Automation tab. This is what an empty tab looks like. On the left top, you can switch between your channels. For now, let’s stick with Messenger to understand what’s going on. Rules You will see this…
Key Terminologies
A compiled list of the common terms you’ll come across on popChat.We have put the terminologies under the section you are likely to find the word. For example, Monthly Active User is a term you’ll find on the Home screen of popChat. Home The Home section is where you can get a bird’s eye view…
Create your Team
Everything you need to organize your team better on popChat. Only a Supervisor or an Admin can access Team Management Settings. What is a Team? Say, you are John Doe. As soon as you sign up, you will have a default team on popChat, called John Doe’s Team. You can later reset your team name…
Personalize your Team
Learn how to update your team information and use custom logo on your dashboard. Go to Settings > Team Information. Add a team name, a brief description, and an avatar. The avatar is a cover image for your team, and the recommended size is 256 X 256 px. After you are done uploading, click Update,…
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